TERMS OF SERVICE OF MYANMAR BEST GATEWAY TRAVELS & TOUR CO., LTD. Last updated: January 26, 2015
Welcome to Myanmar Best Gateway websites www.myanmarbestgateway.com, www.bookmyanmartravel.com (the “Websites”) and using our services (“Services”). By using our service, you are agreeing to these terms. Please read these terms of service carefully before ordering any Products from the Site.
Be sure to return to this page periodically to review the most current version of our terms. These terms of service do not affect any of your statutory rights. However, it is important that you should understand that by ordering any of our service from the Site you agree to be bound by these terms of service.
The Terms Used
The terms "Myanmar Best Gateway Travels & Tours", "the agency", "we", "our" "us", or "authorized travel agent" shall be used interchangeably to represent Myanmar Best Gateway Travels & Tours Co. Ltd. "The customer" or 'the customer(s)" means "you" to represent the person who makes the booking through us on this Website, or through our customer service agents for himself/herself or on behalf of a group of individuals to consume the services of Myanmar Best Gateway Travels & Tours Co. Ltd. The web pages available at http://www.myanmarbesthateway.com, http://www.bookmyanmartravel.com , all linked pages and related services whether accessed directly or through third party application software (“Site”), are owned and operated by Myanmar Best Gateway Travels & Tours Company Limited.
DESCRIPTION OF SERVICES
Our websites are provided to assist customers with domestic flight booking and tour for customer personal reservation and collect travel information, and for no other purposes.
Age and Responsibility
Only use this Website and Services if you are of legal age and responsible for your activities.
By placing an order through this Site you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
JURISDICTIONS & LAW
All disputes, claims and litigation regarding our services shall first be settled by way of negotiation and mutual understanding. In the event such effort would fail, the contract shall be finally settled by laws and arbitrations of the Union of Myanmar.
The customer acknowledges that he/she will provide Myanmar Best Gateway Travels & Tours with personal information of all the parties he/she books with Myanmar Best Gateway Travels & Tours for the purpose of making and completing airline bookings and travel related arrangements on behalf of the customer(s). We collect and keep any information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, nationality, and billing information (excluding credit card information) you enter on our website or give us in any other way. You can choose not to provide information to us, but in general some information about is required in order for you to provide at the check-in counter. We will only retain personal information as long and necessary for the fulfillment of those purposes. We collect your contact information to inform you of latest updates on your travel services. We may also request information about travel documents, such as passport number, country of issuance, expiration date, your hotel room preferences, and frequent flyer information. Necessary for those purposes should be accurate complete and up-to-date.
All our price quoted in the US Dollars are guaranteed for one month from the time or beyond our control such as fluctuations in exchange rate, fuel surcharge by domestic airlines, and other unforeseen factors. However, after we have confirmed your booking by issuing our 'confirmation invoice and letter', the prices for the booking itinerary arrangements in Myanmar will be fully guaranteed for six months provided that the customer makes the deposit within one month followed by payment in full amount within three months from the day we issue our 'confirmation invoice and letter'. Our quoted price includes transfers & sightseeing in air-conditioned vehicles, boat fee (for some destinations), accommodation (Twin-shared basis), and meals as mentioned in each itinerary. Not included in the tour prices are international air tickets, visa fees, airport tax, any type of insurance, tours & meals other than mentioned in the program, and expenditure of personal nature such as drinks, souvenirs, gratuity, laundry, phone, fax and e-mails expenses, etc.
PAYMENT FOR TOUR PACKAGES
50% deposit in US Dollars of the total quoted price is required within one month or up to your travel date after we sent our 'confirmation invoice' payable directly to Myanmar Best Gateway Travels & Tours Co. Ltd. in Yangon as mentioned in the 'confirmation invoice'. The remaining 50% payment must pay at the arrival of the customers. But for the day tours which have to pay full payment after you confirmed and we sent our confirmation invoice. Cash on arrival is acceptable only when payment cannot be made fully in advance.
PAYMENT FOR FLIGHTS BOOKING
100% payment in US Dollars of the total quoted price is required to pay after you confirmed and we sent our ‘confirmation booking' payable directly to Myanmar Best Gateway Travels & Tours Co. Ltd. in Yangon as mentioned in the 'confirmation booking'. Cash on arrival is acceptable only when payment cannot be made fully in advance.
Children under the age of 12 may be shared with adults for accommodation and may get discounted price for airfare.
CANCELLATION BY THE CUSTOMER FOR TOUR PACKAGE
Cancellation takes effect the day we receive the written notification by the customer through email.
Cancellation fees are as follows: Cancellation by the Customers
30 days prior to arrival
35% of Total Tour Cost
29 days to 15 days prior to arrival
50% of Total Tour Cost
14 days to 7 days prior to arrival
75% of Total Tour Cost
Less than 7 days prior to arrival
100% of Total Tour Cost
We reserve the right to cancel your booking if full payment is not received as requested.
CANCELLATION BY THE CUSTOMER FOR FLIGHT TICKET
Cancellation takes effect the day we receive the written notification by the customer through email.
Cancellation fees are as follows: Cancellation by the Customer
Each ticket will be charged $20 service fee plus the following percentage.
Days prior to flight date % Cancellation fee
|More than 14||20%|
|Between 14 and 2||40%|
Tickets with less than 2 days prior to flight cannot be cancelled.
However, if the customer wish to cancel as soon as order, kindly contact to Myanmar Best gateway Travels & Tours not later than 6 pm on Myanmar Standard time on order date, no need to pay for service fees or cancellation fee as Myanmar Best Gateway will void the full payment.
BANK AND CREDIT CARD FEES
Our quote and flight fare will included the transaction fee of 2C2P. But your bank and credit cards may impose fees for international transaction and currency conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Myanmar Best Gateway Travels & Tours is provided to assist customers with booking for domestic flight reservation and tour packages. Use the Website only to book personal, non-commercial reservations as permitted by law, and don’t interfere with our services. The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the software used to provide such content and information, is proprietary to us or our partners. You agree not to modify, copy, display, , create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website other than make copies of your travel itinerary (and related documents). Do not misuse or abuse the Website and Services. You may only use the Website and Service to make legitimate reservations or purchases for personal, non-commercial use and shall not use the Website and Service for any other purpose, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
No contract will exist between Myanmar Best Gateway Travels & Tours and the customer until we issue our 'confirmation invoice' and the specified deposit has been paid by the customer.
After commencement of the tour, no refund in part not in full will be given for services included in the itinerary which are not utilized by the customers.
THIRD PARTY TERMS OF SERVICE: OUR TOUR PACKAGE SERVICE PARTNER
Responsibility and Liability
Our partner Travels and Tours is not responsible for the passengers’ loss or damage of personal things during the trip. Passengers are taking own risk of adventure nature tours. However, our partner Travels and Tours will provide the best quality service throughout the tour. We take over no responsibility for losses or additional expenses due to accident, delay or changes in air or other services, sickness, weather, strike, war, civil unrest or other causes beyond our control. Participation in the tour implies the agreement by the client to the above conditions. In case of any unexpected events/ circumstances such as flight delays, regional riots, nature disasters, etc. which are beyond control, our partner Travels and Tours will provide the best suitable accommodation and change the program in order to continue the quality of originally confirmed tour. Extra expenses are responsible by the passenger. It is the responsibility of the client to ensure that necessary visas and travel documents are obtained to enter Myanmar for all the parties he/she is booking with Myanmar Best Gateway Travels & Tours, and confirm that passport(s) of all the parties are valid for at least 6 months from the date of entry. Myanmar Best Gateway Travels & Tours Co. Ltd. acts only as the agent for the passengers traveling whether by rail-road, motor-coach, boat, airplane or any other means of transport and accepts no liability for any loss, injury, or damage sustained by the client(s), including those occurring outside our tour programs. Myanmar Best Gateway Travels & Tours takes all the responsibilities only which are concerned with our tour program. We take care of the clients' satisfaction with tour guide, drivers, meals, accommodation, sightseeing, transportation and other contractors providing the services. Therefore, Myanmar Best Gateway Travels & Tours is not responsible for losses or expenses due to delay or changes in other services, accidents, sickness, strikes, war, weather and other causes of unforeseen circumstance. All the additional expenses due to delay, natural disaster, accidents shall be borne by the tourist. However, Myanmar Best Gateway Travels & Tours will always make full effort to the original tour program and arrangements.
THIRD PARTY SUPPLIER RULES AND RESTRICTIONS
You agree to accept by the terms of service of purchase Imposed by any supplier with whom choose to purchase from, but not limited to payment of all amounts when due and compliance with the supplier’s rules and restrictions. Air ticket fare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. By some hotels, any other charges or deposits, required upon check-in to cover expenses during your stay, are unrelated to payment received By Myanmar Best Gateway. We reserve the right to cancel your booking if full payment is not received as requested.
MODIFICATION(S) TO THE ITINERARY BY US
We will always make full attempt to keep up the arrangements in the original itinerary for the satisfaction of the customer and offer alternative(s). We will not, in normal circumstances, alter or modify the itinerary after the contract is made. However, Myanmar Best Gateway Travels & Tours reserves the right to revise the original itinerary in the interest of the customer(s) and in case of unforeseen events beyond our control such as natural disasters, war, strikes, and civil unrest. We may substitute flights with train or coach services when deemed necessary.
MODIFICATION(S) TO THE ITINERARY BY THE CUSTOMER
If the customer request to alter the confirmed arrangements and we can provided that it can be done, any additional cost incurred by the agency will be charged. We will try our best to negotiate with the service provider(s) in such cases, but we cannot guarantee the outcome. Some hotels and transportation services do not accept the changes 60-days prior to the commencement of the service, and these changes will be treated as cancellation to the confirmed arrangement
UNLAWFUL ACTIVITIES BY THE CUSTOMER
Myanmar Best Gateway Travels & Tours shall not be held responsible or be liable for any illegal or unlawful act(s) by the client while in Myanmar. He or she may be excluded from the tour without any refund. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Myanmar Best Gateway Travels & Tours reserves the right to use any comments customers make regarding the tours or in other forms of promotion and advertising materials for our website or for brochure production without obtaining further written consent from the customer. At times, our authorized tour guide may ask for verbal permission to take photographs of the customers during the tours.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
OUR RIGHT TO VARY THESE TERMS OF SERVICE
We have the right to revise and amend these terms of services from time to time.
You will be subject to the policies and terms of service in force at the time that you order from us, unless any change to those policies or these terms of service is required to be made by law or governmental authority.
The website owner/ Myanmar Best Gateway Travels & Tours makes no warranties, representations, statements or guarantees (whether express, implied in law or residual), any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet web site or otherwise relating to such materials or on any sites linked to this site. We do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the flight, hotel, car and other travel services displayed on this website. We reserve the right to correct any pricing errors and also the right to cancel pending reservations under the incorrect price.
DISCLAIMER OF LIABILITY
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
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